Refund and Returns Policy

Membership Fees – All membership fees are for 12-months and must be paid in full up front at the commencement of your membership. Membership is non-refundable and non-transferrable. You may cancel your authority to us to debit your account at any time by giving us 10 business days’ notice in writing before the next debit payment to be made. Your responsibility – It is your responsibility to ensure that: i) there are sufficient cleared funds available in your nominated account to allow a debit payment to be made, and ii) the authorisation to debit the nominated account is in the same name as the account signing instruction held by the financial institution, and iii) suitable arrangements are made if the direct debit is cancelled by yourself, your financial institution or for any other reason. Your membership for the following 12-month period will not be confirmed until payment has been processed.  

If your payment is returned or dishonoured by your financial institution, you will receive notification requesting immediate payment. Any fees levied to you by your financial institution will be payable by you. It is your responsibility to ensure all contact details are correct at all times and to update them if they change. 

Australian Watch Club may suspend or cancel your membership if on two consecutive occasions your payment is dishonoured by your financial institution. 

You will be notified if we suspend or cancel your membership and your login will be blocked until the membership payments are brought up to date. Please note that at least 24 hours will be needed to reinstate your membership once payment is received. 

If your membership is suspended or cancelled, all membership benefits including access to Australian Watch Insurance will be suspended.This may affect the validity of your insurance policy with Australian Watch Insurance. Please refer to the Australian Watch Insurance policy for more details. 

Termination – 30 days written notice is required to terminate your membership. The membership can be used up to and until it becomes non-financial. 

The member becomes entitled to all of the benefits of membership on payment of the fees. All fees paid to Australian Watch Club by members are non-refundable. This policy is compliant with the Australian consumer law. 

Subject to the Australian Consumer Law, once a membership has been purchased, memberships are non-refundable. Subject to the Australian Consumer Law, there will be no refunds available if you wish to terminate your membership prior to the end of your agreement. 

Club memberships are valid for 12 months from the date of joining. By becoming a member of the Club, you agree to this period of membership. 

In exceptional circumstances, if a member wishes to cancel their membership, the Club will advise the member to submit a written request to Club Membership Services via email to memberservices@australianwatchclub.com.au for consideration at its discretion. 

Australian Watch Club reserves the right to cancel or suspend a Club membership without refund of any member that breaches any of the terms and conditions of membership (including where that member attempts to transfer or sell their Club membership and/or associated benefits). Any membership cancelled by the Club will result in consecutive years of membership being ceased. 

Australian Watch Club reserves its right to cancel a member’s Club membership without a refund where that member is deemed by the Club to have breached these terms and conditions (including where that member attempts to transfer or sell their Club membership and/or associated benefits). 

Events 

Australian Watch Club reserves the right to cancel or reschedule events, change speakers or revise content as necessary. 

Cancellation – There is no cancellation fee charged when confirmed bookings are cancelled, however the event fee will be forfeited. A substitute participant will be accepted. If a substitute is not nominated, the event fee will be forfeited. 

When Australian Watch Club hosts (or co-hosts) events, we need to outlay expenses, often in advance. This includes brand events as well as networking/get-together events. We make decisions (such as catering or room bookings) based on the purchase of tickets for these events.  

We understand that sometimes people purchase tickets and then are unable to attend.   

If you have purchased a ticket and can no longer attend, please consider organising a substitute attendant. If the inability to attend was due to an emergency then we will consider a refund.  Please contact us if this is the case at memberservices@australianwatchclub.com.au